FAQ

Q: Do you accept insurance?
No, but we provide our customers with the information they need to submit insurance forms themselves to their providers.
Q: What are your hours?
8 a.m. to 5 p.m. Monday through Friday.  We are closed from Noon-1pm.  On Tuesday mornings we open at 8:30am.
Q: Can frames be purchased through you online?
That isn’t possible since frames must be meticulously fitted to insure the absolute satisfaction of our customers.
Q: Is there an eye doctor in the store?
Our team of ophthalmologists at Austin eye (www.austineye.com) are available for you during regular business hours.
Q: How long does it take to have eyeglasses made?
We are able to offer same day service on many lenses and frames.  For others, it can take up to two weeks.
Q: Is there someone in the store who can help me pick out the frames that will make me look my best?
That’s just one of the things we do best.
Q: What is the warranty and/or return policy on eyeglasses and frames?
  • New frames purchased from Capitol Optical have a one year manufacturer’s warranty covering material defects (not abuse).
  • For most manufacturers the scratch coating has a one year warranty, including one lens replacement.
  • Frame or lens changes must be made within 30 days of the purchase date.  Frames must be returned in original condition.  If you decide to change your frame style then we will credit the purchase price of the frame. New lenses to fit the new frames will however be sold at full price.
  • Prescription lenses cannot be cancelled or refunded once they are in the manufacturing process or completed.  Lens coatings or tints cannot be removed for a refund; 40% restocking fee for special order frames.
  • New lenses have a 60 day warranty if the prescribing doctor changes the prescription.
  • Warranties may vary by manufacturer; see your Capitol Optical optician for details.
  • When new lenses are placed in used frames, breakage can occur.  Capitol Optical is not responsible for damage.
  • All transactions on sale items are final.
Q: I had cataract surgery and wish to obtain glasses after cataract surgery.  What does my insurance plan cover for eyeglasses after cataract surgery?

In order to assist you in the process of reimbursement for your glasses, we will provide you with 2 copies of your receipt: 1 for you to send to Medicare, and 1 for you to keep for your personal records.

Please call Medicare (the phone number listed on the back of your medicare card) and advise them you are in need of reimbursement forms for glasses after cataract surgery.  Medicare will send you the proper forms to fill out.  Send the receipt for your glasses to Medicare for reimbursement.

Estimated reimbursement for glasses if your deductible has been met is as follows:

Single Vision: $36.88
Bifocal (Standard) $58.66
Trifocal (Standard) $63.66
Progressive Bifocal $68.88
UV/400 $16.77
Frame $49.88


For further assistance, please contact us at:
Capitol Optical (1009 East 40th Street)   451-5226
Capitol Optical Northwest (Jollyville Road)   250-8485

Q: How much does a pair of glasses cost?
Many different things go into the price of a pair of glasses.  Please call or come by for more information.